News & Announcements
Frequently Asked Questions
Q: When will the computer system upgrade take place?
A: The system upgrade will take place over the weekend of September 8, 2018. All offices of Haven Savings Bank will be closed on Saturday, September 8, and Sunday, September 9, 2018. All branches will be open at their normal times on Monday, September 10, 2018.
Q: Will I be able to use my ATM/Debit card?
A: ATM’s at our physical branches will be available, but may have a brief downtime as they are brought on-line. Debit card usage will not be affected during the upgrade period.
Q: Will Online Banking be available during the upgrade weekend?
A: No, unfortunately it will not. Online Banking will be unavailable during the time period of Friday September 7th at 2:00 pm EST until Monday September 10th at 8:00 am EST. Also, any check register categories that you may have created in online banking to track your spending will be deleted If you wish to retain your transaction history and spending information dated prior to September 8th, you must download and save your account history by no later than Friday September 7th, 2018 by 1 pm Eastern Time. Then, once the system is restored on September 10th, you will need to re-establish your check register categories in online banking so that future transactions may be properly categorized for you.
To download and save your account transactions with their check register categories, just click on your account to view the "Activity" page. Then click the "Download File" button the right-hand side of the screen. In the pop-up window, select your preferred file format [e.g. spreadsheet csv, Quicken, etc], specify a date range, then click "Download File" again. The information will then be saved to your computer. [The filename will be "download.xxx", where "xxx" refers to the file format you selected.]
Q: Will Telephone Banking be available during the upgrade weekend?
A: No, unfortunately it will not. Our banking by phone product will be moving to a new product. This is expected to be available to you some time after 3:00 PM on Sunday, September, 9th. The new number to access this is 888-606-6423. Please follow the prompts to access your accounts.
Q: I have funds directly deposited into my deposit account. Will these transactions be interrupted?
A: No, any funds automatically transferred to or from your Haven accounts will not be affected by the technology upgrade.
Q: Will my deposit and loan account numbers remain the same?
A: Yes, your account numbers will not change. If you have existing checks, you may continue to use them. There is no need to re-order new checks. If you are using a third party financial institution for transfers to or from your Haven Savings account, there will be no need to need update that information.
Q: Will the interest posted to my account (as applicable) be affected?
A: No, there will be no change. The interest to your account will continue to be calculated and posted the same as it is today.
Q: Will I continue to receive a statement of my account each month?
A: Yes. Checking and savings customers will receive an "interim statement” showing all account activity from your last statement through the close of business on Friday, September 7, 2018. Thereafter, you will continue to receive statements on your regular statement date. Although the new statements will have a somewhat different look, all pertinent account and transaction information will still be provided.
Q: Will my loan statement look the same?
A: Although your loan billing statement will look different, we've redesigned it to be as easy to read as possible.
Never Pay Another ATM Surcharge!
Haven Savings Bank is a member of Allpoint, America's largest surcharge free ATM network. Haven cardholders now have access to over 50,000 surcharge free ATMs across the US through the Allpoint Network, including over 5,000 in the tri state area. Allpoint has ATMs located inside convenience stores, supermarkets, gas stations and other retail outlets like Target, Rite-Aid, Costco and CVS. For a list of surcharge-free ATMs and a downloadable search app for your mobile phone, visit, locator.allpointnetwork.com.
As a Haven Savings Bank cardholder, you are never required to pay a surcharge fee at Allpoint ATMs. If a surcharge screen appears during your Allpoint ATM transaction, you must enter YES as if accepting the charge and proceed with your withdrawal. Your receipt will show that you were not charged a fee for the withdrawal.
Your Haven Savings Bank Debit MasterCard has been pre-enrolled for MasterCard SecureCode, a new online security service. The next time you use your Debit Mastercard at a participating online merchant, you may be asked to confirm your identity and create a private SecureCode. Your private SecureCode offers added protection from unauthorized use of your card every time you shop at a participating online merchant. For more information or to enroll now, just click here.
There are few guarantees in life – FDIC insurance is one of them. With CDARS, you can access FDIC protection on multi-million dollar CD investments through Haven Savings Bank. CDARS can be a valuable cash management or longer-term investment tool for you.(1)
It’s one-stop shopping. With help from CDARS, you get:
• Safety – Your money can access multi-million dollar FDIC insurance coverage.
• Convenience – You work directly with us. You earn one interest rate and receive one regular statement, and one year-end tax form.
• CD-Level Rates – Your money earns CD-level returns, which may compare favorably with other investment alternatives, including Treasuries, corporate sweep accounts, and money market funds.
How does CDARS work?
We are a member of a special network. When you place a large amount with us, we can place your funds into CDs issued by other banks in the same network – in increments of less than $100,000 – so that both principal and interest are eligible for complete FDIC protection. As a result, you can receive coverage from many banks while working with just one.
What else should I know?
Now, you no longer have to spend time managing multiple bank relationships, administering various interest rates, organizing interest disbursements from various sources, or manually consolidating monthly statements. This reduces your administrative burden, especially during tax and financial reporting seasons.
Of course, your confidential account information remains protected.
Ask us about how CDARS can work for you the next time you visit one of our branches, or call us at (201) 659-3600 for more information.
(1) Funds may be submitted for placement only after a depositor enters into the CDARS Deposit Placement Agreement with Haven Savings Bank. The agreement contains important information and conditions regarding the placement of funds by us.
CDARS is a registered service mark of Promontory Interfinancial Network, LLC.
To prevent unauthorized transactions to your account, we employ state of the art fraud detection monitoring software which may prevent approval of certain MasterCard® transactions at certain merchants located outside the New Jersey/New York area.
In the event that a transaction is blocked, be advised that you may always perform a pin-based transaction or ATM withdrawal to complete your purchase, or call us during normal business hours.
If you are planning an extended trip or if you travel frequently outside the area, please contact our customer service department. By informing us of your travel plans, we can take measures that will minimize any inconvenience these security features may cause.